*WE ONLY OFFER IN-STORE CREDIT FOR RETURNS! WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT! Email customerservice@royalandreese.com to process your return* 

* SCROLL DOWN TO PROCESS RETURN*

Customers have 14 days from when the order is received to return any items that are unwashed + unworn and are in the original condition the items were sent in. Returns will receive an R+R shop credit back if the customer decides to return any items from their order. 

If you have a return, please email customerservice@royalandreese.com to process your return. 

We also updated the returns policy:

We now offer a pre-paid label upfront for the customer to send back returns. Upon us receiving your items, we will deduct the postage cost off of the customers return amount.

 Need to return an item? 

 Customers have 14 days to return.

The items that a customer is sending back must be unwashed + unworn.  Post marked items after 14 days of receipt of delivery do not count and will be sent back at the customer's expense. 

How long does a return take?

Once you submit your return, there is now a return approval process that will take anywhere from 2-3 hours if submitted within business hours (8am-5pm CST). If you submit a return outside of business hours, we will process that return promptly on the following business day. 

 We ask that all items are in original condition, meaning:

• Items are in original packaging with identifying barcode attached
• Item is unwashed and unworn
• If you are returning shoes, please do not send them back in just the shoe box. We require that customers ship the shoe box inside a shipping box.

**If the item is not returned in the condition it was sent to you, we reserve the right to decline the return and will be sent back at the customer's expense. 

 

 **Prizes and samples are final sale and items marked final sale are not returnable**

 Damages :

While we try to carefully inspect every item for flaws before sending it to you, there may be times there are damages to the item. In these cases, we ask that you email customerservice@royalandreese.com with a picture of the damage + the order number, so we can better take care of you!